Customer Experience in Luxury:
A Deep Dive into Actionable
Data-driven Initiatives
Explore how CX champions are leveraging modern analytics.
Watch the webinar
About this webinar
The 2022 CX Survey conducted by the MIT reveals how organizations worldwide are increasing their investments in key customer experience (CX) technologies.
Best-in-class CX champions use sophisticated analytics to create top-quality experiences and maximize the ROI of their CX tech investments.
🤔 So what are the learnings and actionable next steps for Luxury brands?
Explore how CX champions are leveraging modern analytics and AI technologies as a masterpiece of their CX initiatives.
Watch this webinar
👉 Access this on-demand webinar together with the former CMO of Bucherer and data and analytics experts, where we discuss key findings from the MIT CX survey for luxury leaders. A particular focus is on the hybrid experience challenge (digital and physical experiences balance), and the underlying data and analytics opportunities to address it.
Key Takeaways
- Luxury CX trends and successful initiatives
- (Untapped) data & analytics opportunities for CX
- Adjacent industries key learnings on CX
